All jewelry pieces are handmade to order. Due to the custom nature of our products, we are unable to offer exchanges or refunds with the exception of damaged or incorrect items. Please take this into consideration you place your order. 

Most items ship from our Los Angeles location within 7 business days, unless otherwise noted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

To be eligible for a return due to damage or an incorrect item being received, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@bydahlia.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at info@bydahlia.com.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@bydahlia.com.